Frequently Asked Questions
Q: What are your proofreaders’ qualifications?
A: All our proofreaders have a PhD and/or Masters degrees. Our academic editors have more than 10 years of experience in teaching at the tertiary level, and editing documents submitted for publication.
Q: In what format should I send my document?
A: Currently we only accept Microsoft Word documents submitted by email attachment.
Q: What will you correct in my paper?
A: We will carefully read and correct your documents for all typographical and language errors including errors in punctuation, tense
use, subject-verb agreement, sentence structures (like fragments, run-ons, parallelisms), misplaced and dangling modifiers,
spelling and other inconsistencies. However, we will not check your content or organization of ideas.
Q: How will corrections be made?
A: Corrections will be made using the ‘tracking’ system of Microsoft Word. This will allow you to clearly see the corrections suggested
and accept any or all of the changes proposed. We will send two documents back to you: the first is a final document incorporating
all changes made, and the second is a document which will track all corrections.
A: Yes we do. All work submitted to us will be held in absolute confidence. Furthermore, we guarantee never to disclose your email
address or personal details to any party.
Q: When do I make payment?
A: Once a document has been received, a word count is carried out using Microsoft word tools and the level of proofreading needed is
ascertained. A quotation is sent to you and you then make full payment.
Q: How do I make payment?
A: Payment is made into our company bank account. Details will be sent to you via email once we have received your document.
Q: I am a foreigner living in Malaysia. Can I use your services?
A: Yes you can.
Q: I live outside Malaysia. Can I use your services?
A: As payment can only be made through the Malaysian banking system, our services are currently limited to Malaysia.
Do you have any questions or comments?
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